dexcom follow app server unavailable

2025

2 min read 19-12-2024

The Dexcom Follow app is a vital tool for those managing diabetes, allowing caregivers to remotely monitor glucose levels. However, encountering a "server unavailable" error can be frustrating and concerning. This article will guide you through troubleshooting this issue and getting back to seamless monitoring.

Understanding the "Server Unavailable" Error

The Dexcom Follow app relies on a server connection to transmit glucose data. A "server unavailable" message indicates the app can't connect to Dexcom's servers. This isn't usually a problem with your device; it's a problem with Dexcom's infrastructure.

Several factors can cause this:

Planned Maintenance: Dexcom may occasionally schedule maintenance affecting server availability. Check the Dexcom website or app for announcements.
Unexpected Outages: Like any online service, Dexcom's servers can experience unexpected outages due to technical issues.
Network Connectivity Problems: While less common, problems with your internet connection (Wi-Fi or cellular data) can prevent the app from connecting.

Troubleshooting Steps: Resolving the "Server Unavailable" Error

1. Check Dexcom's Status

Before troubleshooting your device, confirm whether the issue is widespread. Visit the official Dexcom website or their social media channels for announcements about outages or planned maintenance.

2. Verify Your Internet Connection

Ensure your smartphone or tablet has a stable internet connection. Try:

Restarting your device: A simple restart often resolves temporary network glitches.
Checking your Wi-Fi connection: Make sure your device is connected to a reliable Wi-Fi network, or that your cellular data is enabled and functioning.
Testing your internet connection: Try accessing other online services to rule out a broader internet issue.

3. Restart the Dexcom Follow App

Close the Dexcom Follow app completely, then reopen it. This can clear temporary software glitches.

4. Restart Your Device

If restarting the app doesn't resolve the problem, restart your smartphone or tablet. This clears any temporary software problems that might be interfering.

5. Check for App Updates

Outdated apps may contain bugs that interfere with server connections. Check your app store (Google Play or Apple App Store) for available Dexcom Follow app updates.

6. Check Your Device's Date and Time

Incorrect date and time settings on your device can sometimes interfere with app functionality. Ensure your device's date and time are accurate and automatically updated.

7. Contact Dexcom Support

If you've tried all the above steps and are still experiencing the "server unavailable" error, contact Dexcom's customer support. They can investigate the issue further and provide assistance.

Preventing Future Server Issues

While unexpected outages are beyond your control, you can minimize disruption:

Monitor Dexcom's announcements: Regularly check Dexcom's website or app for service updates.
Maintain a strong internet connection: Ensure you have a reliable internet connection for optimal app performance.
Keep your app updated: Regularly update the Dexcom Follow app to benefit from bug fixes and improvements.

Conclusion: Staying Connected with Dexcom Follow

The "server unavailable" error in the Dexcom Follow app can be frustrating, but usually a temporary issue. By systematically checking the points mentioned above – from internet connectivity to contacting Dexcom support – you can get back to reliable glucose monitoring. Remember that proactive steps like checking for app updates and maintaining a strong internet connection can also help minimize future disruptions.